ACBA Review of AIR INDIA

Flight No. 217 (DEL-KTM) & Flight No: AI 214 (KTM-DEL)

Airline: Air India

Route: Delhi–Kathmandu–Delhi

Review Period: May 7th to May 9th, 2025

Reviewer: Team ACBA (Airlines Critics & Bloggers Association)

 

Flight Performance & Punctuality

Delhi–Kathmandu: On-time departure and smooth boarding experience.

Kathmandu–Delhi: Slight delay due to local congestion, but well managed by the crew.

Rating: ★★★★☆ (4/5)

 

Cabin Experience

Aircraft Condition: Aircraft well-maintained for short-haul. Clean cabin and seats.

Seating Comfort: Standard economy layout, comfortable for a short regional flight.

Rating: ★★★★☆ (4/5)

 

Inflight Service

Crew Courtesy: Warm and professional. Crew on both legs were attentive and responsive.

Meals & Beverages: Indian vegetarian snack served was fresh and satisfying. Limited options, but acceptable for the flight duration.

Rating: ★★★★☆ (4/5)

 

Check-in & Ground Services

Delhi Airport: Smooth check-in, professional handling by ground staff.

Kathmandu Airport: Efficient and polite staff at TIA; check-in was well managed. Security and immigration processes were also hassle-free.

Rating: ★★★★☆ (4/5)

 

Onboard Communication & Updates

Regular flight announcements made in English and Hindi.

No IFE system on this short sector, but announcements were clear and informative.

Rating: ★★★☆☆ (3/5)

 

Overall Experience & Recommendation

The Delhi–Kathmandu–Delhi service by Air India offers a reliable and professional travel experience. While not luxurious, it is efficient, comfortable, and backed by courteous staff both onboard and on ground. Ideal for business, diplomatic, or tourism-based travel between the two capitals.

 

Overall Rating: ★★★★☆ (4/5)

 

Team ACBA Verdict:

“Air India continues to uphold its legacy of connecting neighboring nations with dignity and reliability. This route maintains respectable service standards and supports cross-border tourism and business engagements effectively.”