Go First Review of LEH DELHI SECTOR.

Dot: 13^th June, 21

Seat: 1F,

Flight No: G8, 220

Most comfortable….

Team ACBA boarded the GoFirst Leh to Delhi flight on 13^th June. This is for the first we reviewed this sector. One of the most strategic airports in India hence security was excellent but not bothersome for travellers. One of the best covid protocols were observed by the airport and ground staff of GoFirst. The airlines staff led by Ms. Rehana Bano were very cooperative and ensure that the passengers are treated with utmost respect and comfort during check in , boarding etc. Fine smooth operations. One of the finest ground staff ever interacted with. Boarding was on time, smooth and Covid precautions were taken care by the helpful & ever smiling cabin crew led by Ms. Nishu. The touchdown at the Delhi airport was perfect and baggage arrived in time. The ground of the airline at T3 airport led by Mr. Harneet ensured the proper baggage handling etc. Overall a satisfying and memorable experience.

Air Asia………rising popularity

Review report of Air Asia’s Srinagar- Delhi sector

DOT: 28^th March 21

Flight No: I5 55, 13.25 hrs, Srinagar airport

Seat No: 1C

Aircraft : Airbus 320

Domestic tourism is back to Kashmir and happy tourists faces are everywhere hence greater no flights to Srinagar from many parts of India. Srinagar airport is packed with passengers and the airport terminal requires expansion of its building and more facilities. Air Asia is leading the pack at Srinagar airport in terms of providing best of services to passengers in terms of quick issuance of boarding cards and excess baggage issues with humane consideration. They regularly update passengers in the waiting lounge about the status of flight arrival and other boarding procedure. The boarding started on time and cabin crew attended passengers very well and also took care of sensitization SOP’s . During flight food was served quickly and tray clearance was also very fast and smooth. Passengers seemed very relaxed and happy. The touchdown at T3 IGIA was perfect and on time. No wonder Air Asia is becoming the popular choice of passengers.

Special Note: The one of the main reason for the rising popularity of AIR ASIA is that each of its employee is putting their heart and soul for providing of best services and best of flying experience for the passengers. Mr. Shaikh Fazal , Head-ground operations-Srinagar airport is the shining example. Always wears his smile while interacting with staff or listening to passengers. Best aviation professional and great human being. The entire team of Air Asia@Srinagar airport is excellent. At T3 IGIA airport Air Asia team is winning passengers hearts with their dedication and services for their passengers led by Mr. Aditya Singh, Sunny Chopra, Himanshi, Megha, Amit Kumar and many others like porters, runners etc

Last but not the least Kudos to Mr. Sunil Bhaskaran for inculcating and infusing such a positive energy into Air Asia with his remarkable leadership, team spirit and never say die approach towards the growth of Air Asia India.

Review of VISTARA’s flight Raipur Delhi

UK 798,

9^th Feb 21

Raipur Delhi sector

Seat No: 7D

Memorable flight experience……….

VISTARA’s popularity grows with each day. It is winning hearts of passengers with its impeccable service, warmth and excellent flying experience. At Raipur airport, the check in was very smooth with good no of counters were operational to facilitate smooth flow of passengers. The proper sanitization SOP was in place, supervised by the entire VISTARA team. At the boarding gates, proper social distancing measures ensured. The cabin crew welcomed passengers with smiles and warmth and guided them towards seats and helped them with stowing bags. During the entire duration of the flight, cabin crew was available for passengers for their need of water and distributed packed food quickly and cleared even more quickly & effectively. During the flight the captain regularly updated passengers with flight status & path. Landing at Delhi T3 was perfect and on time. Baggage arrived in time.

Special mention of VISTARA’s team , for their best services . Mr. Manmeet Singh,The Station Manager Raipur & his entire team, Capt Shourya, Cabin supervisor Ms. Trisha & her team, Mr. Mohd Jameel, Sudhir Rathod & his team @ Delhi airport and in the last but not the least Mr. Abhilash Pushpan-Manager External communications & his team for extra ordinary coordination and customer relations. These are few names but we are sure each one at Team VISTARA are doing great to ensure a wonderful experience for the passengers.

Growing popularity, winning hearts:

Flight No: I5-817,

Review date: Jan 30^th , 10.55 hrs,

Seat No: 14D

Airport: Pune airport

Asia’s biggest player and now India’s proffered airline. No doubt AirAsia is slowly but surely growing in passenger volume and winning hearts of both regular and first time fliers. The staff both ground and cabin crew are leaving no stone unturned in making passengers comfortable even in these troubled times of Covid restrictions. Proper sanitization measures, social distancing norms are adhered to. For boarding cards and even during boarding Special care taken by the staff. The cabin crew did a wonderful job, attending to passengers very well. The touchdown was perfect. Baggage arrived on time .

Special mention of the extremely talented and helpful staff of Air Asia at both Pune & Delhi airports. The name of Mr. Mathews, Mr Prateek, Ms. Shanaya @ Pune airport and Mr. Aditya Singh & his team@ T3 Delhi airport worth mentioning for their role in smooth operations of the airline.

Highly recommended.

SpiceJet’s Delhi Pune sector review……….

Excellent flight experience:

Flight No: SG 8185,

Review date: Jan 28^th , 08.40 hrs,

Seat No: 1A,

Airport: T3 Delhi airport

Wonderful flight experience with India’s most favorite airline. The comfort for the passengers is the middle word of SpiceJet. Very well placed placards & signs for guiding passengers ably assisted by support staff, maintaining highest Covid sanitization standards.

Quick issue of boarding cards by the courteous by counter staff. At the gates ample space for passengers to sit while maintaining social distancing. Regular announcement and with ease passengers boarded the plane. During the flight , the crew took utmost care while guiding and interacting with passengers. Hot meals were served (on payment) and quick clean up. The pilot regularly updated passengers about the flight path. The touchdown was perfect and the flight was before time. Baggage arrival on time.

Special mention of the extremely talented staff of SpiceJet ground staff at both Delhi & Pune airports. Ms. Sangeeta @ T3 Delhi airport and Mr. Prithvi @ Pune airport worth mentioning for their role in flight’s smooth operations and their passengers-staff management.

Highly recommended.

Review of VISTATA Delhi-Amritsar-Delhi sectors

Report Card (Delhi-Amritsar)

Flight No: UK 963 Dt 9/12/20

Seat No: 11C

Cabin Flown: Economy

Sanitization SOP: perfect

Seat Comfort: 5/5

Cabin Staff Service: 5/5

Food & beverages: 5/5

In-flight entertainment Not available

On Time performance: 5/5

Baggage handling: OK

Recommended: Yes, of course

Report Card (Amritsar-Delhi)

Flight No: UK 962 Dt 11/12/20

Seat No: 8C

Sanitization SOP: perfect

Cabin Flown: Economy

Seat Comfort: 5/5

Cabin Staff Service: 3/5

Food & beverages: 5/5

In-flight entertainment Not available

On Time performance: 5/5

Baggage handling: Bad

Recommended: Yes, of course

Special mention of Mr. Ajay Delhi T3 airport and Mr. Arun Kapoor SM Amritsar airport for their exceptional handling of the passengers and other airport related work, in these difficult times.