Jet Airways,

Delhi-Mumbai-Delhi sectors review

Delhi-Mumbai,

DOT: 28^th Nov., 2017

9W 302

Seat No: 11 C

Ground Staff: The ground staff T3 Delhi airport is very courteous; prompt and handles the rush of passengers with professional ease and quickly. There are many customer executive around to guide passengers towards their respective check in counters. The ground staff was in full swing to attend to passengers need like special assistance; web check in etc. The duty in charge Ms. Sheetal was going from one counter to another , to ensure that boarding cards are issued well in time, keeping in view the specific requests from the passengers and also interacting with passengers. Great management skills.

Cabin Crew: The cabin crew was perfect and were attending and guiding the passengers well. They were also helping , on their own, the senior citizens and children. Even serve water, before the take off, which is not quite often the case. The breakfast service was smooth and food was tasty. The tea/ coffee was not piping hot . The flight supervisor was personally looking after the passengers and interacting with them.

Flight: the flight was on time and landed at Mumbai, on time. It was smooth flight with very little turbulence. The co-pilot was regularly updating passengers with flight details. The touch down was smooth and taxied to the aero bridge, in no time.

Mumbai-Delhi,

DOT: 29^th Nov., 2017

9W 311

Seat No: 25D

Ground staff: The ground staff at the Mumbai’s T2 terminal has always been a shining example of professionalism; hospitality and looking after the passengers. Despite many counters and many passengers, the JET staff, be it porters; passengers assistants; check in counters personnel’s etc. are always put priority on passengers ease and comfort. The check in was quick and guided us towards the gate. Some passengers were provided porters and wheel chairs, within no time of their request. The Guest relations department, led by Ms. Maya, is one of the best in the country. She is there all the time, looking after the passengers need and helping guest relations. Special mention to Ms. Mansi, for showing great professional commitment, to the passengers, in helping them during their pre boarding queries or requests.

Cabin Crew: The crew, one of the finest led by Ms. Priyanka and others, assisting the passengers and helping them with stowing of their extra luggage (which is always the case) in the overhead bins. The dinner service was on as soon as the plane reached comfortable flight path. The service was quick and tea/ coffee was piping hot. One of the fellow passengers was facing some health issues, during the flight and the cabin crew attended to him very well. She was constantly monitoring him till the time he felt comfortable. Great work.

Flight : The flight was smooth with no air turbulence at all. The Co-pilot was a young lady and she was regularly updating the passengers, on PA system, with confident voice. Hats off to the women power. The touch down was smooth. The baggage arrived in no time.

​Indigo Airlines,

Bangalore-Delhi  sector review,

Flight No: 6E  3988, Dated: 1^st Nov. 2016

Seat No: 2D

Time of schedule departure: 17.10 hrs.

From : Bangalore airport

It’s the time to review Bangalore-Delhi sector review of Indigo.  The Indigo counters are occupying the centre stage in the Bangalore airport, thanks to its growing popularity among passengers. There were around 15 or so counters, handling passengers, with check in and respective services. The whole operations, were monitored by the seniors officers of the airlines and most heartening to see the security staff was also present.  There were enough  indicator placards, to show the way in for check ; special assistance; premium check in etc.

Good to see a very seasoned professional like Mr. Saptrishi, overseeing the  operations. The boarding was on time and passengers were comfortably placed in their respective seats. Each was greeted by the cabin attendances, with smile and warmth. The water was served , for all the passengers , before the take off.  The take off was smooth and within few minutes into the air, seat belt on sign was switched off. As a set procedures, passengers with pre booked meal were attended first and  later other passengers were attended, for the food & refreshments requirements. It was very professional on  board services and within no time each passenger, was attended. Excellent. The cabin crew was very good and it was good to see, a cabin crew telling a first time passenger, with how to lock/ unlock the lavatory door.

The landing at the Delhi airport was delayed by at least 15/20 minutes, due to VIP air traffic movement.  However the landing was smooth. The passengers were informed about the belt no, for the collection of their baggage, as soon as the aircraft halted. Great coordination.

The lead cabin in charge, Ms. Prajakta, was the perfect example of cabin crew professional expertise and should be considered for international sectors. Great going.

Report Card

Cabin Flown:                  Economy

Seat Comfort:                     4/5

Cabin Staff Service:            5/5

Food & beverages:             5/5

In-flight entertainment:     NA

On Time performance:       5/5

Recommended: Yes of course. Highly recommended.

​Indigo Airlines,

Delhi -Bangalore sector review,

Flight No: 6E  4985, Dated: 31^st Oct. 2016

Seat No: 4D

Time of schedule departure: 09.20 hrs.

From : Delhi Airport (Palam)

Indigo airlines is the most sought after airlines, due to its on time performance and connectivity with most of the cities in India and some countries abroad. After reviewing many leading airlines of the world, it is the time to review all the  major sectors of Indigo.

There were around 36 counters and all were jam packed and properly handled by , one of the most efficient ground staff. Despite good no of passengers, lined up for their check in, it was very quick and smooth process. There are many automatic web check in and boarding card printing machines were also functional, for the passengers, who are carrying hand bags only . Excellent management.

The boarding was on time and well before the departure time, all passengers were in the aircraft, thanks to well timed operations of each of the unit of Indigo airlines. The passengers were  greeted and guided to their seats, with utmost warmth and care. The plane was piloted by Ms. Divya Dilip. Salute to women power and a motivational factor, for all the young girls to achieve greater professional heights.

The on board refreshment sales was quick and smooth. The cabin crew looked after the passengers, very well.  The lead cabin attendant Ms. Sonal Nair was excellent and leading her team cabin crew was worth praising.  The flight was smooth, comfortable and relaxing. The co-pilot was regularly  updated the passengers, with latest information about the speed, height and time left for destination. The landing was perfect, no jerk or  screeching halt. It was on time arrival at the Bangalore airport.

Report Card

Cabin Flown:                  Economy

Seat Comfort:                     4/5

Cabin Staff Service:            5/5

Food & beverages:             4/5

In-flight entertainment:     NA

On Time performance:       5/5

Recommended: Yes of course. Highly recommended.