Category: Uncategorized

ETIHAD The National Airlines of UAE.

ETIHAD
The National Airlines of UAE.
Delhi-Abu Dhabi,
DOT: 01/10/2015,
Flight No: EY 211,
Seat No: 27 K.
 
Abu Dhabi-Doha,
DOT: 01/10/ 2016,
Flight No: EY 393,
Seat  No: 7 F.
 
Doha-Abu Dhabi,
DOT: 04/10/2016
Flight No: 394,
Seat No: 7 A.
 
Abu Dhabi-Delhi.
DOT: 04/10/2016
Flight No: EY 224,
Seat No: 34 A.
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Team ACBA has been reviewing various sectors of various airlines all over the globe, for the last so many years and promoting and presenting good work done by different airlines and also pointing out grey areas of many airlines.
Team ACBA recently reviewed above listed sectors of ETIHAD and greatly impressed by their services. During our of this airlines, We found that each and every employee is contributing towards the success of this airlines, whether it is porters; ground crew; cabin crew; guest relations team & all other departments. During our interaction, with the randomly selected staffers, with ETIHAD, they all feel proud, to be working with this airlines.
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Good to see good, well maintained aircraft’s, like Airbus 321 and Boeing 777 used, for the above listed sectors. The cabins were clean and interiors were excellent. The only thing needs attention,  is to improve in flight entertainment system. The in flight path software needs latest update.
There was clear marking for the passengers, to go in for their check in procedures. The staffers were guiding & greeting them smile. The staff at the check in counters , were also discharging their duties, in the most professional manners, keeping in view the passenger’s request for seat allocations or someone who needs special attention. The Duty managers along with their seniors were present at all the three airports; Delhi,  Abu Dhabi & Doha.
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During each sector, the cabin crew did remarkably well. They attended to each and every passenger with ease and smile. They were quick in serving water, as soon as the passengers took their seats. The food service was quick and were regularly asks passengers with their food preferences and drinks, soft or otherwise.
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On all the 4 sectors departures and arrivals were on time. The captain; co pilot were constantly on the PA system to apprise the passengers about the flight status and other details, which was quite appreciated by one and all. During Abu Dhabi-Delhi sector, the touchdown/ landing was , one of the most perfect one.
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The report card is for all the 4 sectors:
 
Report Card
 
Cabin Flown:                  Economy
Seat Comfort:                          5/5
Cabin Staff Service:                5/5
Food & beverages:                   5/5
In-flight entertainment:       4/5 
On Time performance:           5/5
Recommended: Yes of course. Highly recommended.
 
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Vistara, Delhi-Goa-Delhi Sectors

Vistara,
Delhi-Goa-Delhi Sectors
Departure: 18th Sept 2016, UK  859 (09.00 hrs)
Arrival: 19th Sept. 2016, UK 862 (14.25 hrs)
As per true professional standards, the Vistara Airways ground staff and cabin crew are performing wonderfully.
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Delhi to Goa
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Goa to Delhi
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VISTARA, Delhi-Ahmedabad

VISTARA, Delhi-Ahmedabad
Flight No: UK 959
Date: 15th June, 2016
Seat No: 5D
T3 airport, Delhi
The early morning flight was unexpectedly full. There were around 10 counters were in operations and no of staffers were guiding/ helping/ directing passengers, with their check in and issuing of boarding cards. The entire operations were smoothly carried by Mr. Naveen, the duty manager. Vistara airlines is slowly but surely making inroads, into the bastions of other established airlines. They  are expanding their operations, to the most of the Indian cities.
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The flight was on time and passengers were directed towards aircraft, through aero bridge. Boarding was complete in no time and cabin crew made sure about the comfort of the passengers and also demonstrated safety measure protocol, with professional expertise.  The cabin crew is becoming more confident, than ever before. Breakfast service served well, led by Ms. Monica, and  tray tables cleared fast. Overall a pleasant experience.
 
Report Card
Cabin Flown:                   Premium Economy
Seat Comfort:                      5/5
Cabin Staff Service:           5/5
Food & beverages:             5/5
In-flight entertainment:  Not available
On Time performance:      5/5
Recommended: Yes
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Jet Airways,Ahmedabad-Delhi

Jet Airways , Ahmedabad – Delhi

Flight No:      9W 7155

Date: 16th June, 2016

Seat No: 10A

Sardar Patel airport , Ahmedabad, Gujarat.

Jet Airways occupies central spot in the airport. The airlines has just four counters but can use another one, in case of rush of passengers, which is always there. The staff at check in counters were quick to attend to all passengers, in no time. No complaints from any passengers. Apart from check in counters staff, other staffers in full attendance, led by Station manager, Mr. Kulkarni, who is the one of the best airline professional I have interacted  with.

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Boarding started at the right time and passengers were guided to their marked seats , with professional ease and comfort. Water offered, without asking for it. Flight  took off, at the right time and as soon as seat belt sign switched off, the cabin crew, led by very efficient Ms. Bindu, started dinner service. Overall best experience. Good professional crew and top class airport service. The highlight of this journey was the warm welcome by  Ms. Sheetal & Ms. Priti, from guest relations team, at Delhi airport.  Both are very professional and are quite an asset for JET. Thanks.

Report Card

Cabin Flown:                   Economy

Seat Comfort:                     5/5

Cabin Staff Service:           4/5

Food & beverages:             5/5

In-flight entertainment:   Not available

On Time performance:      5/5

Recommended:                   Yes

 

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JET Airways Delhi-Mumbai

JET Airways
Delhi-Mumbai sector review
Flight No: 9W 316 . Dt: 21/3/2016
Seat No: 10E
The counters of JET airways, at Delhi airport, were  jam packed and were long queue of passengers, waiting for their boarding cards and check in services. Within few minutes , each and every passenger was attended to, with utmost professional manner and ease. The ground staff at the Delhi airport was professional; cordial and were making sure that no passenger was attended properly, check in was quick and the staff at these counters were superb, included the porters also.

After the smooth check in getting the boarding pass, got the bad news of flight delauy , due “TECHNICAL REASONS”.  The flight got eventually took off , right after 2 hours of delay and many of the passengers were lamenting about it.

The cabin crew led Cabin supervisor Mr. Ateet, was at its best to welcome each and every passengers, along with entire crew. Each cabin crew member was cordial and was helping passengers by directing them to their respective seats and also helping them in stowing their luggage in the overhead compartment. In flight service was good. Food service very efficient and food quality excellent. Tea/ Coffee were piping hot. Great.
The entire staff JET Airways, at the IGIA airport was superb; extremely professional and were feeling pride in helping passengers.

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Special thanks to:
1.     Mr. Akhil  Kohli, Duty Manager
2.     Mr. Pankaj Ahluwalia, Duty Manager
3.     And many others ( Sorry don’t know the names), who are in the enclosed picture. True pillars of the success of JET Airways.

Report Card
Cabin Flown:                   Economy
Seat Comfort:                     5/5
Cabin Staff Service:           5/5
Food & beverages:             4/5
In-flight entertainment      Not available
On Time performance:      3/5
Recommended: Yes

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SPICEJET Airlines Mumbai-Delhi Sector

SPICEJET Airlines

Mumbai-Delhi Sector

Flight No:  SG  158 Dt: 23/11/2015

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Of late, getting lot of requests from our Indian & International travelers, to review the SPICEJET airlines and to present & share the true flight experience, first hand.

I took Mumbai-Delhi, flight from Mumbai. The flight got delayed by 40 minutes due some technical reasons and also there was lot of chaos due to cancellation of some other flight of SpiceJet but the Ground staff at the Mumbai-domestic airport, led Ms. Azmat (the duty manager) was managing the entire operations with ease and professional expertise.

                                                                                       

Check in was smooth. The aircraft was well maintained and the staff was very helpful. SpiceJet always focus on  being #1 in terms of on time performance. Excellent behavior of the cabin crew.

 Flight was smooth. The co-pilot was regularly interacted with passengers, through PA system,. The touchdown at Delhi airport perfect and baggage  handling perfect. Overall a great experience.

Report Card

Cabin Flown:                    Economy

Seat Comfort:                     4/5

Cabin Staff Service:          5/5

Food & beverages:           4/5

In-flight entertainment     Not available

On Time performance:      4/5

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Emirates- Delhi-Dubai-Delhi

Best  airline Experience
I have just returned to Delhi, from a 4 days  trip to  Dubai, flying Emirates. . The aircraft Boeing 777- 300 was comfortable, lovely food.  The inflight entertainment has a wide array of options (movies, tv series & live news etc.), cabin crew is friendly and helpful. They would not mind giving something extra for the kids after the cabin service. They also have toys and coloring books to keep them occupied.and great inflight  Overall cabin crew were pleasant and attentive. On arrival in Dubai we were met by a representative, fast tracked through security to our luggage and taken to the awaiting taxi. Easy deplaning in Dubai and immigration and baggage claim there efficient.
 
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Cabin Crew were friendly, helpful and professional, with soft drinks and water offered frequently throughout all the flights. Meals were hot & fresh. The seats could be more spacious and comfortable, but in Economy, this is never going to happen – you get what you pay for. Emirates are the best airline I have ever flown with, and live up to the praise and expectations which I had for them, prior to reading awful reviews.
 
Thank you Emirates for “pleasant flying experience”
 
 Report Card
 
Cabin Flown:                     Economy
Seat Comfort:                    5/5
Cabin Staff Service:         5/5
Food & beverages:           5/5
In-flight entertainment    Excellent
On Time performance:      5/5
 
Recommended: Highly recommended
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JET Airways:Pune-Delhi

JET Airways
Flight No: 9W 786
Pune-Delhi, Dt: 4/8/2015
Seat No: 22D
I have been a loyal Jet Airways member for the past 8 years. Year after year I have seen their services good to best. Incredible food, efficient cabin crew, clean  aircraft and the list goes on. This particular journey was the best till date. The seat and the leg area was very comfortable. The in flight service was excellent and cabin crew was very attentive and were helping passengers and making them comfortable. Food was good and fresh.  The commander of the aircraft was regularly interacting with the passengers and was updating them about the flight status, whether etc. Good to hear voice of confident pilot, it reassures passengers that they are in safe hands. Perfect landing and on time performance. This is one of best cabin crew. Ground staff at Pune airport was very helpful and the Station manger was marshalling the team members for the smooth and quick allotment of the boarding cards and for their seat preferences etc. Overall great experience
Report Card
Cabin Flown:                   Economy
Seat Comfort:                   4/5
Cabin Staff Service:          5/5
Food & beverages:            4/5
In-flight entertainment    Not available
On Time performance:      5/5
Recommended:                  Yes
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Emirates: New Delhi- Dubai- New Delhi

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EMIRATES AIRLINES: Round Trip DELHI-DUBAI-DELHI (11th to 15th May 2015)

I like Emirates Airlines, because they provide many destinations around the world and understand customer situation. Emirates Airlines is one of the best airline companies, I travelled with it several times and my last flight was the last month and I recommend everyone to try it as it is very nice airline and you’ll feel comfort even if you in the economy class.

First starting with the ground staffs who were very helpful, both at New Delhi & Dubai airports, and things got better when I got upgraded to Business class. On board the crew was very nice and so attentive to details. Calling you by name is something that I loved and made me more comfortable on board. The seat that turns into a fully flat bed is something i really needed and enjoyed during the flight.  The food was good and  very well presented plus served with a smile The in flight meals were nice, tasty & up to international standard. The in flight entertainment system was excellent. It was one of the best I have ever seen and I have flown a lot. Baggage handling excellent.

Rating 7/10

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About

Worldwide Best Airlines.com

Impartial & Independent Reviews of world’s leading Airlines

Airlines Critics & Bloggers association: is the leading dedicated reviewer of worldwide airlines, focusing on:

On time performance;

Ground Staff at the airport;

Crew’s interaction/ behavior during the flight;

Passengers Services at the airport;

Service on-board;

In-flight Meal’s quality;

Entertainment on-board;

Safety concerns;

Seating space comfort level;

Aircraft maintenance & cleaning;

Baggage handling;

Price-performance ratio etc.

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