ETIHAD
The National Airlines of UAE.
Delhi-Abu Dhabi,
DOT: 01/10/2015,
Flight No: EY 211,
Seat No: 27 K.
Abu Dhabi-Doha,
DOT: 01/10/ 2016,
Flight No: EY 393,
Seat No: 7 F.
Doha-Abu Dhabi,
DOT: 04/10/2016
Flight No: 394,
Seat No: 7 A.
Abu Dhabi-Delhi.
DOT: 04/10/2016
Flight No: EY 224,
Seat No: 34 A.
Team ACBA has been reviewing various sectors of various airlines all over the globe, for the last so many years and promoting and presenting good work done by different airlines and also pointing out grey areas of many airlines.
Team ACBA recently reviewed above listed sectors of ETIHAD and greatly impressed by their services. During our of this airlines, We found that each and every employee is contributing towards the success of this airlines, whether it is porters; ground crew; cabin crew; guest relations team & all other departments. During our interaction, with the randomly selected staffers, with ETIHAD, they all feel proud, to be working with this airlines.
Good to see good, well maintained aircraft’s, like Airbus 321 and Boeing 777 used, for the above listed sectors. The cabins were clean and interiors were excellent. The only thing needs attention, is to improve in flight entertainment system. The in flight path software needs latest update.
There was clear marking for the passengers, to go in for their check in procedures. The staffers were guiding & greeting them smile. The staff at the check in counters , were also discharging their duties, in the most professional manners, keeping in view the passenger’s request for seat allocations or someone who needs special attention. The Duty managers along with their seniors were present at all the three airports; Delhi, Abu Dhabi & Doha.
During each sector, the cabin crew did remarkably well. They attended to each and every passenger with ease and smile. They were quick in serving water, as soon as the passengers took their seats. The food service was quick and were regularly asks passengers with their food preferences and drinks, soft or otherwise.
On all the 4 sectors departures and arrivals were on time. The captain; co pilot were constantly on the PA system to apprise the passengers about the flight status and other details, which was quite appreciated by one and all. During Abu Dhabi-Delhi sector, the touchdown/ landing was , one of the most perfect one.
The report card is for all the 4 sectors:
Report Card
Cabin Flown: Economy
Seat Comfort: 5/5
Cabin Staff Service: 5/5
Food & beverages: 5/5
In-flight entertainment: 4/5
On Time performance: 5/5
Recommended: Yes of course. Highly recommended.
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