VISTARA:Goa-Delhi

VISTARA

Flight No: UK .862

Goa-Delhi. Dt: 8/9/15

Seat No: 11C

Ground Staff@GOA Airport:

The ground staff at the Goa airport was not upto the mark, set by other VISTARA ground staff  at various airports. They were in holiday mood and were working in a robotic pattern. No smiles, no greetings. I think they were going other airlines way, too soon.  Only one staff was present at Gate H to check boarding card and there was no announcement to board the aircraft as per the normal international set pattern by calling to board according to seat nos. Bad management.

Cabin Crew:  The most of the cabin crew was from ex-pomp & show airline and other budget airlines. They were good, polite and well mannered. The Flight in charge needs some ground training focusing on passengers interaction and helping other crew members. I understand that her  job is to oversee the flight and cater to business class passengers but when there are very few business class passengers she  can help their colleagues. The worst part of this flight was the shortage of veg.  meal and there was resentment among passengers about this.  However after lot of time the cabin crew partially managed the veg. meal.  The meal was pathetic and needs major change in the menu. It was not good for the reputation of the airlines.  Overall bad experience.

Report Card

Cabin Flown:                    Economy

Seat Comfort:                     3/5

Cabin Staff Service:          3/5

Food & beverages:           2/5

In-flight entertainment     Not available

On Time performance:      4/5

Recommended:                  No